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Frequently asked questions

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How long does it take for my tracking number to update

At Lucaneo LLC, we strive to ship our orders as soon as possible. Due to the efficiency of our processes, a tracking number will typically update within 1 business days. 

How do I start a return?

To initiate a return within 30 days at Lucaneo, you can contact us via email at support@lucaneo.org. Alternatively, you can chat with our live agents available Monday to Friday from 9 AM to 9 PM PST. Once you reach out, we will guide you through the return process and ensure that you are assisted promptly.

What should I do if there is a problem with my order

If you encounter any issues with your order, please don't hesitate to contact our support team. We are here to assist you with any concerns or problems you may have. 

Are all our products brand new?

Yes, all our products are brand new and come with a manufacturer's limited warranty. The duration of the warranty varies depending on the item, ranging from 6 months to 1 year. We will provide you with an invoice incase any warranty claims are filed. 

When will my order arrive?

Your order is expected to arrive between 1-3 business days. However, please be aware that carrier delays can occur. If you experience any delays or issues with the delivery, please contact us, and we will ensure that you are satisfied with the resolution.